Starter
14-day free trialFor stores getting started.
$24/ month
Billed monthly
500 AI replies per month
Add to ShopifyYou approve your plan on Shopify.
- Order status lookup
- Proactive engagement
- Assisted revenue insights
- 50 Q&As
- 10 knowledge files
Pricing
Simple plans, billed through Shopify.
Pick a plan when you install and approve it on Shopify. Change or cancel any time from Usage & billing.
Growth
For growing stores with steady traffic.
$59/ month
Billed monthly
2,000 AI replies per month
Add to ShopifyYou approve your plan on Shopify.
- Order status lookup
- Proactive engagement
- Assisted revenue insights
- 250 Q&As
- 25 knowledge files
- Remove Chablyy branding
Pro
For high-volume stores with large catalogs.
$149/ month
Billed monthly
6,000 AI replies per month
Add to ShopifyYou approve your plan on Shopify.
- Order status lookup
- Proactive engagement
- Assisted revenue insights
- 500 Q&As
- 50 knowledge files
- Remove Chablyy branding
Every plan includes
- Storefront chat widget
- Shopify catalog and policy sync
- Knowledge base: Q&As, files and URLs
- Shared inbox with human handoff
- Installs as a theme app embed, no code edits
Compare plans
The limits you’ll see inside the app, side by side.
| What’s included | Starter | Growth | Pro |
|---|---|---|---|
| AI replies per month | 500 | 2,000 | 6,000 |
| Products synced | Whole catalog | Whole catalog | Whole catalog |
| Order status lookup | Included | Included | Included |
| Proactive engagement | Included | Included | Included |
| Assisted revenue | Included | Included | Included |
| Inbox order panel | Included | Included | Included |
| Insights history | 90 days | 90 days | 90 days |
| Q&As | 50 | 250 | 500 |
| Knowledge files | 10 | 25 | 50 |
| Max file size | 15 MB | 25 MB | 50 MB |
| Website URLs | 5 | 10 | 20 |
| Escalation emails | 10 | 10 | 10 |
| Remove Chablyy branding | Not included | Included | Included |
Pricing questions
How do plans work?
You pick a plan when you install Chablyy and approve it on Shopify. Every plan includes a monthly allowance of AI replies. You can change or cancel from Usage & billing inside the app, and access continues until the end of the period you’ve paid for.
Is there a free trial?
Starter includes a 14-day free trial. Trial eligibility is managed by Shopify.
What counts as an AI reply?
Each AI reply in your storefront chat uses credits. Drafts you generate with “Suggest reply” in the Inbox also use credits. The plan cards show your monthly allowance, and Usage & billing in the app lists recent usage.
What happens if I run out of credits?
The AI pauses until your credits renew or you upgrade. Shoppers see a message that a member of your team will get back to them, and you’ll see a banner in the app.
Do unused credits roll over?
No. Credits reset to your plan’s allowance each billing period.
How am I billed?
Billing runs through Shopify, so charges appear on your Shopify bill. There is nothing to set up outside Shopify.
Ready to meet your storefront assistant?
Add Chablyy from the Shopify App Store. Setup takes a few minutes.