Customization
Make it yours.
Brand the chat to match your store, set how the assistant sounds, and choose when it opens.
Widget & preview
Title
Sample Store
Greeting
Hi, how can I help you shop today?
Brand color
Contrast warnings tell you when text on your color is hard to read.
Theme
Position
Brand
Brand the widget.
Set the title, tagline, avatar, greeting and up to six suggested prompts. Pick colors with built-in contrast warnings, a font, light, dark or auto, and the position and launcher style.
- Fonts: Manrope, Inter, System UI, Georgia or Noto Sans
- Bottom right or bottom left; an icon or a pill with your title
- Hide it on mobile or on specific pages, or require a login to chat
- A live desktop and mobile preview as you edit
Widget & preview
Title
Sample Store
Greeting
Hi, how can I help you shop today?
Brand color
Contrast warnings tell you when text on your color is hard to read.
Theme
Position
Voice
Give it a voice.
Chablyy writes a persona for your store when you install. Edit it (up to 900 words) or restore the default, then pick a tone and a default language.
- Tones: Professional, Friendly, Casual or Playful
- Default language: English, Spanish, French, German, Italian, Portuguese, Japanese or Nepali
- Replies follow the language your shopper writes in
Timing
Open at the right moment.
Turn on engagement rules and the chat can open by itself when a shopper shows a sign of intent. Proactive opens are limited to one per tab session, and you choose how long to hold off afterwards.
- Exit intent
- Time on a product page, or scroll without a click
- A cart value threshold, or a return to an abandoned cart
- Suppress further opens for 1 hour to 7 days
Questions about this feature
Will my colors always be readable?
Chablyy warns you when text on a color doesn’t meet the WCAG AA contrast ratio, so you can adjust before you save.
Can I preview my changes?
Yes. A live preview shows the widget on desktop and mobile as you edit.
Can I change the assistant’s language?
The default language is a setting, and replies follow the language each shopper writes in.
Can I remove the Chablyy branding?
Yes, on Growth and Pro. The “Powered by Chablyy” line is removed from the chat.
Ready to meet your storefront assistant?
Add Chablyy from the Shopify App Store. Setup takes a few minutes.