Order status
“Where’s my order?” answered in chat.
Logged-in shoppers get their order status and tracking without opening a ticket. It’s read-only, it’s optional, and it’s off until you turn it on.
Verified
Verified shoppers only.
Order lookup works for shoppers who are logged in to their store account, verified through Shopify. Guests are asked to log in first, so nobody can see someone else’s order.
- A short-lived signed claim from your store confirms who’s asking
- Guests are asked to log in
- Shoppers can only see their own orders
Status and tracking
Everything shoppers ask about an order.
The assistant can list a shopper’s orders, find a specific order, and show its fulfillment status, with the carrier, tracking and the latest scan.
- List recent orders for the logged-in shopper
- Find a specific order
- Fulfillment status with carrier, tracking and latest scan
Your call
You approve the access.
Order lookup needs extra read access that you approve in Shopify when you turn it on. Skip it during setup and enable it later from Settings.
- Optional, and off until you enable it
- Read-only: Chablyy doesn’t cancel, edit or refund orders
- The status shows “Active in chat” once it’s on
Questions about this feature
Do shoppers need an account?
Yes. Order lookup is only for logged-in shoppers. Guests are asked to log in first.
What information is shown?
Order status, carrier, tracking and the latest scan.
Can the assistant change an order?
No. Order lookup is read-only. It can’t cancel, edit or refund orders.
Can I turn it on later?
Yes. Open Settings, then Order lookup, and enable it whenever you like.
Ready to meet your storefront assistant?
Add Chablyy from the Shopify App Store. Setup takes a few minutes.