Insights
See what the assistant is doing.
A simple dashboard for what matters: how many chats there were, how many the AI resolved, how many needed a person, and what’s left to fix.
Dashboard
Seven numbers, each one defined.
Switch between the last 7, 30 and 90 days. Every tile says exactly what it measures.
- Assisted Revenue
- Revenue from orders where a shopper chatted with Chablyy before buying. It needs the optional order permission.
- Conversion rate
- The share of widget opens that turned into a chat.
- Resolution rate
- The share of chats the AI resolved without escalating to a human.
- Escalation rate
- The share of chats handed off to a teammate.
- Estimated cost saved
- Support time saved by letting the AI handle these chats, shown in hours.
- Customer satisfaction score
- The share of AI replies your team rated thumbs-up when reviewing the Inbox.
- Chat sessions
- Total chat sessions in the period.
Fix next
Know what to fix next.
Knowledge readiness and a system-health view show whether your catalog has synced, how many sources are live, and whether the chat is switched on. A card flags conversations still waiting for a reply.
- A knowledge readiness bar and checklist
- Catalog, knowledge sources and storefront chat status
- A waiting-conversations card that links to the unanswered queue
Usage
Credits and usage in one place.
See your plan, trial status and credits left, and review recent usage line by line.
- A credits gauge and your plan status
- A recent-usage ledger
- A nudge before you run out, and a clear way to upgrade
Privacy
Measurement that respects consent.
Assisted revenue uses Shopify’s web pixel, which honors each visitor’s privacy and consent settings. The pixel is for analytics only, and Chablyy doesn’t sell personal data.
- Respects Shopify’s customer privacy settings
- Analytics only: no marketing or preference tracking
- No sale of personal data
Questions about this feature
What does “Conversion rate” mean here?
It’s the share of widget opens that turned into a chat. It isn’t the share of visitors who bought something.
How is “Estimated cost saved” worked out?
It’s an estimate of support time saved, shown in hours, assuming about two minutes for each AI reply.
Why does Assisted Revenue say “Unverified”?
Revenue attribution needs the optional order permission. Until you grant it, the tile shows that it’s unverified.
Ready to meet your storefront assistant?
Add Chablyy from the Shopify App Store. Setup takes a few minutes.