Chablyy lets you connect your Instagram Business account to automate DM replies, comment responses, and even story message interactions. With this integration, every follower query becomes a potential lead — automatically.
Before You Begin
- Your Instagram account must be a Business or Creator Account.
- It must be linked to a Facebook Page.
- You must have Admin or Editor access to that Page.
- Make sure you’re logged into the correct Meta account before starting.
Step-by-Step Integration
- Go to your Chablyy Dashboard → AI Bots.
- Click Create Bot or select an existing one.
- Choose Instagram as your platform.
- Click Connect to Instagram — a Meta login window will appear.
- Log in using your Instagram or Facebook credentials linked to your account.
- Select the Instagram account you want to connect.
- Grant the requested permissions and click Continue.
- Once authorized, your Instagram connection will appear under the AI Bots page.
Your bot is now ready to automate DMs, comments, and story replies on Instagram.
Configure Instagram Automation
After connecting, open your Instagram bot configuration and review the following options:
- DM Flow: Automatically reply to customer messages 24/7.
- Comment Flow: Send a DM when someone comments on your post and reply to the comment.
- Story Replies: Automatically respond to story mentions or replies.
- Fallback Response: Define how the bot handles unrecognized queries.
- Lead Type: Choose which lead category to capture from Instagram conversations.
Additional Configuration:
- Select lead type, personality, and behavior.
- Assign an agent for fallback (optional).
- Activate or deactivate any flow anytime (DM, Comment, Story).
- You can also pause or delete the entire bot if needed.
Tracking & Performance
View engagement and lead statistics inside Dashboard → Analytics.
- Track total DMs handled.
- Monitor lead conversions and response rates.
- Identify which posts generate the most leads.
Troubleshooting
- ✅ Bot not replying? Ensure your Instagram is a Business/Creator account linked to a Facebook Page.
- 🔄 Messages not sending? Reconnect your Meta integration under AI Bots → Manage Integrations.
- 🔐 Access Denied? Make sure your Facebook role is Admin or Editor, not Analyst or Advertiser.
- ⚠️ Permissions missing? Remove Chablyy from Meta Business settings, then reconnect to refresh permissions.
💡 Pro Tips
- Use keyword triggers like “price” or “book” to route different inquiries automatically.
- Combine Comment-to-DM automation with promotional posts for higher reach.
- Monitor live conversations from your Live Inbox.
- Retrain your AI regularly to keep responses fresh and natural.
Once connected, your Instagram bot will handle conversations 24/7 — converting messages into measurable business results.