Chablyy Help Center

Question 1

Account Setup & First Bot

Accepted Answer

Follow these quick steps to sign up, train your AI, and connect your channels — no tech skills needed.

Question 2

Dashboard Overview

Accepted Answer

Your central hub for managing bots, leads, AI training, and analytics — all in one place.

Question 3

Understanding Interaction Credits (ICs)

Accepted Answer

Interaction Credits (ICs) represent how often your chatbot interacts with users across all connected platforms. This guide explains how ICs work, what consumes them, and how to manage your balance effectively.

Question 4

Connect Instagram DM

Accepted Answer

Learn how to connect your Instagram Business account with Chablyy to automate DMs, comment replies, and story responses. Set up in minutes and start turning every message into a lead.

Question 5

Connect Facebook (Comments & Messenger)

Accepted Answer

Learn how to connect your Facebook Page to Chablyy and automate Messenger conversations, comment replies, and lead collection — without any technical setup.

Question 6

Connect WhatsApp Business

Accepted Answer

Connect your WhatsApp Business account to Chablyy to automate chat responses, capture leads, and manage customer interactions — all from one dashboard.

Question 7

Embed Website Chat Widget

Accepted Answer

Easily embed Chablyy’s Website Chat Widget to provide real-time support, capture leads, and offer 24/7 automated conversations — no coding required.

Question 8

Upload Documents & FAQs

Accepted Answer

Learn how to upload and manage your documents, text files, and FAQs to train your AI for better responses.

Question 9

Add Website Content

Accepted Answer

Extract and train your chatbot with content from your website or online documentation.

Question 10

Testing Training Data

Accepted Answer

Use the built-in testing tools to check how accurately your AI responds to customer-like queries.

Question 11

Live Inbox Overview

Accepted Answer

Learn how to handle messages, assign agents, create leads, and collaborate using notes and tags in Chablyy’s Inbox.

Question 12

Assigning Conversations

Accepted Answer

Learn how to assign conversations to teammates for faster collaboration and better customer response times in Chablyy.

Question 13

Using Notes, Tags & Filters

Accepted Answer

Learn how to use Notes, Tags, and Filters in Chablyy Inbox to organize chats, add context, and quickly find important conversations.

Question 14

Adding Team Members & Managing Roles

Accepted Answer

Learn how to add new team members, assign roles, and manage permissions in Chablyy for secure and efficient collaboration.

Question 15

Internal Collaboration Tools

Accepted Answer

Learn how to collaborate efficiently using notes, mentions, and chat assignments inside Chablyy’s shared inbox. Keep your teamwork connected and organized.

Question 16

Capturing Leads

Accepted Answer

Learn how to create lead types, define triggers, and let Chablyy automatically capture leads from Instagram, WhatsApp, Facebook, and website chat.

Question 17

Qualifying & Nurturing Leads

Accepted Answer

Learn how to qualify and nurture leads in Chablyy by updating statuses, adding notes, assigning teammates, and tracking engagement—all in one dashboard.

Question 18

Analytics & Reporting

Accepted Answer

Learn how to use Chablyy’s analytics tools to monitor chatbot, lead, and AI performance — all from one place.

Centre d'aide Chablyy

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Still need help?

Centre d'aide Chablyy

Browse by Topic

Getting Started

Channel Integrations

Training Your AI

Managing Conversations

Team & Collaboration

Lead Management

Analytics & Reporting

Featured Articles

Getting Started1 featured

Channel Integrations4 featured

Training Your AI3 featured

Managing Conversations3 featured

Team & Collaboration2 featured

Lead Management2 featured

Analytics & Reporting1 featured

Still need help?