Connect your WhatsApp Business account to Chablyy to automate customer replies, manage live chats, and capture leads — all from one place. Once connected, your bot can instantly respond to incoming messages, help with FAQs, bookings, and more.
Before You Begin
- Your WhatsApp number must be a Business Account connected to a verified Meta Business Manager.
- You must have Admin access to that Meta Business account.
- Make sure your phone number is active on WhatsApp Business App or API.
- Log in with the same Meta account that manages your WhatsApp Business setup.
Step-by-Step Integration
- Go to your Chablyy Dashboard → AI Bots.
- Click Create Bot or select an existing bot.
- Select WhatsApp as your platform.
- Click Connect to WhatsApp — a Meta login window will appear.
- Sign in using your Meta credentials associated with your WhatsApp Business account.
- Choose the WhatsApp number you wish to connect.
- Grant the requested permissions and click Continue.
- Once authorized, your WhatsApp connection will appear in the AI Bots page.
✅ You’re now connected! Chablyy can start responding to customer messages automatically and help your team manage real-time chats directly from the dashboard.
Configure WhatsApp Automation
After connecting, you can customize how your bot behaves on WhatsApp:
- Auto Replies: Let the bot reply instantly to FAQs like pricing, services, or booking info.
- AI Assistance: Enable AI to handle natural-language messages intelligently.
- Fallback: Assign a team member or show a fallback message if the AI can’t answer.
- Leads: Define how Chablyy identifies and captures new leads from WhatsApp conversations.
- Behavior & Personality: Adjust tone, friendliness, and style to match your brand voice.
- Pause or Delete: Temporarily pause or completely remove a WhatsApp bot anytime.
Tracking & Performance
Monitor your WhatsApp automation inside Dashboard → Analytics:
- Total number of customer messages handled
- AI vs. human reply distribution
- Leads generated through WhatsApp
- Response time and engagement rates
Troubleshooting
- ✅ Bot not replying? Ensure your WhatsApp is a verified Business account linked to Meta Business Manager.
- 🔄 Messages not delivered? Reconnect your Meta integration from AI Bots → Manage Integrations.
- 🔐 Access Denied? Confirm your Meta account role is Admin or Editor.
- ⚠️ Wrong number linked? Disconnect the current number and reconnect the correct one.
💡 Pro Tips
- Keep replies short and conversational — this improves user engagement and saves interaction credits.
- Use AI to handle repetitive queries, and assign agents for high-value conversations.
- Combine WhatsApp with your Facebook and Instagram integrations for a unified inbox experience.
- Regularly retrain your AI under AI Training for the best accuracy and tone.
Once connected, WhatsApp becomes one of your most powerful customer touchpoints — automated, intelligent, and human when needed, all powered by Chablyy.