Chablyy provides comprehensive analytics tools to help you measure and improve performance across your chatbot, leads, and AI training. You can track how your automation is performing, analyze lead flow, and evaluate your AI’s learning quality — all in one place.
1. Dashboard Overview
The Dashboard gives you a snapshot of your system’s health, message flow, and AI performance.
- Key Metrics – View real-time indicators like total messages, response time, and active chats.
- Message Analytics – Monitor message handling rate, AI success, and user engagement trends.
- Leads Flow – Track total leads and their quality (Hot, Warm, Cold).
- Performance Summary – Check AI accuracy, uptime, and average response time.
- Channel Mix – Analyze message volume by platform (WhatsApp, Instagram, Facebook, Website).
💡 Tip: Use the “Recent Activity” section to see new leads, chat assignments, and bot training events in real-time.
2. Leads Config Analytics
The Leads Config analytics page helps you evaluate how well your lead detection models are performing.
- Detection Performance – View detection success rates for each lead type.
- Performance Summary – Understand how different lead configurations perform across time.
- Volume Trends – Analyze detection activity levels and engagement across lead types.
- Status Overview – Quickly see how many active, inactive, and total lead types exist.
- Detailed Metrics – Dive into success rate, volume rank, and detection accuracy for every lead type.
💡 Tip: If success rates are low, review trigger words or update lead type definitions in the Lead Config settings.
3. AI Training Analytics
AI Training Analytics provides detailed insights into your bot’s learning performance and content processing health.
- Success Rate – Shows how many materials were processed successfully (target 100%).
- Average Processing Time – Indicates how fast your materials are converted into AI chunks (Optimal: under 30s).
- Knowledge Score – Reflects AI readiness and overall learning accuracy.
- Content Distribution – Displays the types of training materials you’ve uploaded (documents, URLs, FAQs).
- System Health – Monitors AI processing stability, retry rate, and speed performance.
💡 Tip: Regularly refresh analytics after retraining to monitor AI performance improvements.
Performance Insights
- Monitor trends weekly to track AI accuracy and message response time.
- Use analytics to optimize chatbot conversations and lead management strategies.
- All analytics are updated live — ensure stable internet for real-time tracking.
📊 Tip: Combine insights from Dashboard, Leads Config, and AI Training to get a complete performance overview.