Upload Documents & FAQs

Build your AI’s knowledge base by uploading key documents and FAQs. These files help your chatbot answer customer questions more accurately and contextually.

How to Upload Files

1. Go to AI Training → Materials → Upload Files.
2. Drag and drop your documents, or click to upload supported files (PDF, DOCX, TXT, CSV up to 10MB).
3. Once uploaded, your files will appear under the “Total Materials” count.
4. Click Retrain AI to process the content into AI chunks.

Adding FAQs

1. Select the Knowledge Base tab.
2. Enter a Question and provide a detailed Answer.
3. Optionally add Tags (e.g., “shipping”, “returns”) for better recall.
4. Click Add FAQ to save and include it in AI training.

💡 Tip: Use clear, detailed answers to help your AI learn faster and respond more naturally.