Chablyy uses Interaction Credits (ICs) to measure your chatbot’s automated activity across all connected platforms. Each time your bot sends a message or assists in a conversation, it consumes a portion of your monthly IC bundle.
💡 What Is an Interaction Credit?
Every automated reply your bot sends counts as 1 IC.
Example: If a user asks, “What are your prices?” and your bot responds — that’s 1 IC used.
Your plan includes a specific number of ICs each month, depending on your subscription level.
📊 What Uses ICs
Interaction Credits are consumed during the following activities:
- Automated DM replies on Instagram and Facebook
- Replies to comments and story mentions
- Website chat automation
- WhatsApp Business automated messages
- AI assistance during Live Chat sessions with customers
📍 Where to Track Your ICs
You can monitor your remaining IC balance under the Billing & Usage section of your dashboard. The usage meter shows:
- Total ICs allocated per month
- ICs used in the current billing cycle
- ICs remaining
⚙️ Managing Your Interaction Credits
- Optimize your AI training to keep replies short and precise.
- If your ICs run out early, you can:
- ⏫ Upgrade to a higher plan with more ICs
- 💰 Purchase additional IC bundles anytime
- ⏳ Wait for your next billing cycle to renew
💡 Pro Tip
Keep bot responses concise and avoid unnecessary back-and-forth to maximize your IC efficiency.